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Vender Order Fulfillments Terms and Return Policy for Products
Vendor Order Fulfillment Terms
Please read these Vendor Order Fulfillment Terms ("Terms") carefully before placing an order with ReEvolution Farms ("us," "we," or "our").
By placing an order with us, you agree to be bound by these Terms. If you disagree with any part of the Terms, please do not proceed with the order.
Order Placement and Confirmation
Orders: All orders placed with us are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason at our discretion.
Order Confirmation: Upon receiving your order, we will send you an order confirmation via email or other means of communication. This confirmation does not guarantee acceptance or availability but serves as acknowledgment of receipt of your order.
Product Availability and Substitutions
Product Availability: We strive to maintain accurate inventory levels and fulfill all orders in a timely manner. However, product availability is subject to change due to factors beyond our control. In the event that a product becomes unavailable after your order is placed, we will notify you and provide alternatives, such as a substitution or a refund for the unavailable product.
Product Substitutions: In cases where a specific product is unavailable, we may offer a suitable substitute of equal or greater value. We will notify you of any substitutions and seek your approval before proceeding with the order. If you decline the substitution, we will refund the corresponding amount.
Order Processing and Delivery
Order Processing Time: We will make every effort to process and fulfill your order within the specified timeframe communicated during the ordering process. However, please note that processing times may vary depending on product availability, order volume, and other factors. We will communicate any significant delays and provide updated delivery estimates whenever possible.
Delivery Methods: We offer local vendor delivery methods or local vendor pickup, or other agreed-upon arrangements. The available options will be presented during the ordering process. It is your responsibility to provide accurate delivery information to ensure successful delivery.
Delivery Charges and Fees: Delivery charges, if applicable, will be communicated to you during the ordering process.
Additional fees, such as taxes or customs duties, may apply depending on your location and the nature of the order. Any such fees will be your responsibility.
Returns and Refunds
Returns and Exchanges: We strive to deliver high-quality products. If you receive a product that is damaged, defective, or does not meet your expectations, please contact us promptly. We will assess the situation and provide instructions for returns or exchanges, if applicable.
Refunds: Refunds, if approved, will be processed in accordance with our refund policy, which may vary depending on the circumstances and applicable laws.
Limitation of Liability
Limitation of Liability: In no event shall ReEvolution Farms be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your order, including but not limited to lost profits, loss of data, or loss of business opportunities.
Governing Law
Governing Law: These Vendor Order Fulfillment Terms shall be governed by and construed in accordance with the laws of Iowa, without regard to its conflict of law provisions.
Changes to the Terms
Changes to the Terms: We reserve the right to modify or replace these Vendor Order Fulfillment Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying you by other means. Your continued use of our services following the changes constitutes acceptance of the modified Terms.
Contact Us
If you have any questions or concerns regarding these Vendor Order Fulfillment Terms, please contact us at:
ReEvolution Farms
2418 Central Avenue ,
Dubuque, IA, 52001 United States
ReEvolutionfarmstead@gmail.com
+1 (563) 543-7510
We value your feedback and are committed to providing excellent service. Your satisfaction is important to us, and we will make every effort to address any issues or inquiries in a prompt and professional manner.
Thank you for choosing ReEvolution Farms as your vendor, and we look forward to fulfilling your order with the utmost care and efficiency.
This document was last updated on 6/22/23.
Return Policy for Products
Thank you for shopping at ReEvolution Farms. We take pride in providing high-quality food products and want you to be satisfied with your purchase. If you have any concerns about the products you have received, please review our return policy below.
Eligibility for Returns:
a. Perishable Items: Due to the nature of food products, we cannot accept returns on perishable items, including fresh produce, dairy products, meats, and other temperature-sensitive items.
b. Non-Perishable Items: Non-perishable food items may be eligible for return if they are unopened, unused, and in their original packaging.
Reporting an Issue:
a. Damaged or Defective Items: If you receive a damaged or defective food product, please contact us within 3 of receiving your order. Provide us with a description of the issue, along with any relevant details and supporting evidence (such as clear photos).
b. Quality Concerns: If you have concerns about the quality of a non-perishable food item, please contact us within 3 of receiving your order. Please describe the issue in detail, including the product name, batch/lot number, and any relevant information.
Resolution Process:
a. Assessment and Verification: We will review the information provided and may request additional details or evidence to assess the issue effectively.
b. Refund or Replacement: If the issue is verified, we will offer either a refund or replacement for eligible non-perishable items, at our discretion. Refunds will be issued to the original payment method used for the purchase.
Return Instructions:
a. Perishable Items: Unfortunately, perishable food items cannot be returned due to health and safety regulations. If you encounter any issues with perishable items, please contact us immediately so we can address the concern.
b. Non-Perishable Items: If you are instructed to return a non-perishable food item, we will provide you with specific return instructions, including the return address and any necessary shipping details. You will be responsible for the return shipping costs.
Packaging and Condition:
a. Return Condition: All returned non-perishable items must be unopened, unused, and in their original packaging to be eligible for a refund or replacement.
b. Proper Packaging: Please ensure that returned items are securely packaged to avoid damage during transit. We recommend using a shipping method that provides tracking and insurance.
Non-Returnable Items:
a. Gift Cards: Gift cards or vouchers are non-returnable and non-refundable.
b. Custom or Special Orders: Custom or special orders cannot be returned unless they are damaged or defective upon receipt.
Refund Processing Time:
a. Refund Timing: Once we have received and inspected the returned item(s), we will process the refund within 90 days. The refund will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions or need further assistance regarding our return policy for food products, please contact us at:
ReEvolution Farms
2418 Central Avenue
Dubuque, Iowa 52001
Reevolutionfarmstead@gmail.com
+1 (563) 543-7510